Swissotel Clark Review (Philippines)
Scores by Category
Overall: 4.6/5
Hotel Overview
What we loved
• Impressive 372 rooms and suites with modern Swiss design elements
• Multiple swimming pools including infinity pool with mountain views
• Extensive wellness facilities including Pürovel Spa & Sport
• Six distinctive dining venues offering international cuisine
• State-of-the-art fitness center with latest equipment
• Comprehensive business facilities and meeting spaces
• Excellent proximity to Clark International Airport
• Kids’ club and family-friendly amenities
• Professional multilingual staff
Keep in mind
• Peak season rates can be relatively high
• Some dining venues require advance reservations
• Distance from Manila may be inconvenient for some travelers
• Limited public transportation options in the area
• Occasional casino crowd may affect ambiance
Photo Gallery
Our Detailed Review
Hotel Overview and Design
Swissôtel Clark rises impressively within the Clark Freeport Zone, embodying contemporary luxury with its striking architectural design. The property seamlessly blends modern aesthetics with functional elegance, featuring a grand lobby adorned with artistic installations and natural light. Standing 22 stories high, the hotel commands attention with its gleaming facade and sophisticated interior design scheme. The property’s layout emphasizes space and comfort, with public areas designed to facilitate both social interaction and private relaxation.
Location and Accessibility
Situated along Manuel A. Roxas Highway, the hotel enjoys a premium location within the Clark Freeport Zone. The property lies just 10 minutes from Clark International Airport, making it an ideal choice for international travelers. Surrounding attractions include multiple golf courses, shopping centers, and entertainment venues. The hotel’s position offers easy access to both business districts and leisure destinations, while maintaining a sense of exclusivity and tranquility.
Room Accommodations and Amenities
The 372 well-appointed rooms and suites showcase contemporary Swiss design with subtle Filipino touches, featuring plush bedding, marble bathrooms, and state-of-the-art entertainment systems. Floor-to-ceiling windows in each room offer spectacular views of either the Zambales Mountains or Clark’s cityscape. The hotel’s six swimming pools, including a stunning infinity pool, provide various aquatic experiences, while the Pürovel Spa & Sport facility offers comprehensive wellness treatments and a fully-equipped fitness center.
Dining and Service Excellence
Culinary offerings span six distinctive venues, from casual cafes to fine dining restaurants, each delivering exceptional quality and service. The signature Swiss Café serves international buffets, while Spices features authentic Asian cuisine. The hotel staff consistently demonstrates remarkable attention to detail and genuine hospitality, offering personalized service that elevates the guest experience from check-in to departure. Regular cultural activities and entertainment programs add value to longer stays, making Swissôtel Clark a comprehensive destination for both business and leisure travelers.
Room Types & Specifications
| Room Type | Size | Max Occupancy | Bed Configuration | Key Features | Rate Range (PHP) |
|---|---|---|---|---|---|
| Swiss Advantage Room | 32 m² / 344 sq ft | 2 adults + 1 child | 1 King or 2 Twin beds | City view, LED TV, Rain shower, Work desk | 12,000 – 15,000 |
| Swiss Executive Room | 38 m² / 409 sq ft | 2 adults + 1 child | 1 King or 2 Twin beds | Mountain view, Executive lounge access, Premium amenities | 15,000 – 18,000 |
| Swiss Premier Room | 45 m² / 484 sq ft | 3 adults or 2 adults + 2 children | 1 King bed | Panoramic views, Sitting area, Premium bath amenities | 18,000 – 22,000 |
| Swiss Junior Suite | 55 m² / 592 sq ft | 3 adults or 2 adults + 2 children | 1 King bed | Separate living area, Bathtub, Executive lounge access | 25,000 – 30,000 |
| Swiss Executive Suite | 75 m² / 807 sq ft | 3 adults or 2 adults + 2 children | 1 King bed | Living room, Dining area, Butler service, Premium views | 35,000 – 45,000 |
| Presidential Suite | 120 m² / 1,292 sq ft | 4 adults or 2 adults + 3 children | 1 King bed | Multiple rooms, Kitchen, Private bar, Panoramic views | 80,000 – 100,000 |
Swissôtel Clark offers elegant accommodations ranging from well-appointed Swiss Advantage Rooms to the luxurious Presidential Suite. All rooms feature modern amenities including high-speed WiFi, LED TVs, premium bedding, and marble bathrooms with rain showers. Executive level rooms and suites include access to the exclusive Executive Lounge with complimentary breakfast, afternoon tea, and evening cocktails. Room rates are subject to 10% service charge and applicable government taxes. Check-in time is 3:00 PM and check-out time is 12:00 PM. Advanced reservations are recommended, especially during peak seasons.
| Swissotel Clark Hotel Summary | |
|---|---|
| Hotel Name | Swissotel Clark |
| Location | Manuel A. Roxas Highway, Clark Freeport Zone, Pampanga, Philippines 2023 |
| Hotel Category | 5-Star Luxury Hotel |
| Room Types | 342 rooms and suites: – Swiss Advantage Room – Swiss Executive Room – Swiss Executive Club Room – Junior Suite – Executive Suite – Presidential Suite |
| Key Amenities | – Pürovel Spa & Sport – Outdoor swimming pool – 24-hour fitness center – Multiple restaurants and bars – Executive lounge – Business center – Meeting facilities – Free Wi-Fi – Children’s play area – Concierge service |
| Nearby Attractions | – Clark International Airport – Clark Museum – Aqua Planet Water Park – Clark Safari – Nayong Pilipino – Clark Sun Valley Golf Course |
| Best For | Business travelers, Couples, Families, Casino visitors |
| Price Range | Luxury ($150-$500+ USD per night) |
| Check-in/Check-out | Check-in: 3:00 PM Check-out: 12:00 PM |
| Languages Spoken | English, Filipino, Chinese, Korean |
| Special Features | – Panoramic mountain views – Swiss hospitality standards – Premium dining venues – Extensive MICE facilities |
| Booking Recommendation | Book directly through hotel website for best rates and packages; advance booking recommended during peak seasons |
| Contact Information | Phone: +63 45 306 2000 Website: www.swissotel.com/hotels/clark Email: reservations.clark@swissotel.com |
| Airport Distance | 10 minutes from Clark International Airport (CRK) Free shuttle service available |
| Popular Room Types | – Swiss Advantage Room (Most booked) – Swiss Executive Club Room – Junior Suite |
Swissôtel Clark
Manuel A. Roxas Highway, Clark Freeport Zone, Pampanga, Philippines
Amenities
Nearby Highlights
Frequently Asked Questions
What are the check-in and check-out times, and are early check-in or late check-out options available?
Standard check-in time is 3:00 PM and check-out is at 12:00 PM. Early check-in from 10:00 AM is available subject to room availability and may incur an additional fee of PHP 2,500. Late check-out until 6:00 PM can be arranged for 50% of the room rate, subject to availability. Please request these services in advance through our front desk.
What identification and documentation are required for check-in?
Guests must present a valid government-issued photo ID (passport for international guests, national ID or driver's license for local residents) and the credit card used for booking. All guests over 18 must register. For security purposes, we scan all IDs upon check-in. Foreign guests must present their passport with valid visa if applicable.
What is the hotel's cancellation policy?
Cancellations must be made at least 48 hours prior to arrival date for full refund. Cancellations within 48 hours will incur one night's room charge. No-shows will be charged the full booking amount. Different policies may apply for special rates, peak seasons, or group bookings. Modifications are subject to availability and rate differences.
How can guests access Wi-Fi and what is the connection speed?
Complimentary high-speed Wi-Fi (up to 100Mbps) is available throughout the property. Connect by selecting "Swissotel_Guest" network and entering your room number and last name. Premium high-speed internet (200Mbps) is available for PHP 500 per day. Technical support is available 24/7 through our IT helpdesk.
What are the swimming pool facilities and operating hours?
Our infinity pool is open daily from 6:00 AM to 10:00 PM. The temperature-controlled main pool features a children's section and jacuzzi. Pool towels are provided complimentary. Food and beverage service is available poolside from 10:00 AM to 8:00 PM. Swimming caps are required and available for purchase at the pool desk.
What fitness facilities are available and when can they be accessed?
The Pürovel Sport fitness center is open 24/7 for hotel guests, featuring state-of-the-art cardio equipment, free weights, and resistance machines. Complimentary fitness classes including yoga and pilates are offered daily from 7:00 AM to 8:00 PM. Personal training sessions can be booked for PHP 2,500 per hour.
What dining options are available within the hotel?
We offer multiple dining venues: Märkt (international buffet, 6:00 AM - 10:30 PM), Swiss Café (à la carte, 24 hours), Spices Asian Restaurant (11:30 AM - 10:30 PM), and The Bar (4:00 PM - 2:00 AM). Advance reservations are recommended for dinner service. In-room dining is available 24/7. Special dietary requirements can be accommodated with advance notice.
What are the room service hours and options?
24-hour room service is available with an extensive menu featuring international and local cuisines. Breakfast orders can be placed using the breakfast card (place on door handle before 2:00 AM). Late-night menu is available from 11:00 PM to 6:00 AM. Delivery time is typically 30-45 minutes.
What laundry services are offered and what are the turnaround times?
Same-day laundry service is available for items received before 9:00 AM (returned by 6:00 PM). Express service (4-hour turnaround) is available at a 50% surcharge. Dry cleaning requires 24 hours. A detailed price list is available in your room. Pressing service is complimentary for two items per stay for Swiss Circle members.
What business facilities and services are available?
The Business Center is open daily from 7:00 AM to 9:00 PM, offering computers, printing, scanning, and videoconferencing facilities. Meeting rooms can accommodate 4-300 persons with full AV equipment. Secretarial services are available with advance booking. High-speed internet and technical support are provided.
How can guests arrange airport transfers and what are the costs?
Private airport transfers can be arranged through our concierge. Rates from Clark International Airport are PHP 1,500 one-way (sedan) or PHP 2,500 (van). From Manila International Airport, transfers are PHP 5,500 one-way. Advance booking is required at least 24 hours prior to arrival/departure.
What parking facilities are available and are there any fees?
Complimentary self-parking is available for hotel guests. Valet parking is available for PHP 200 per entry. The covered parking garage is secured 24/7 with CCTV monitoring. Electric vehicle charging stations are available at no additional cost.
What is the hotel's smoking policy?
Swissotel Clark is a smoke-free property. Smoking is only permitted in designated outdoor areas. A cleaning fee of PHP 5,000 will be charged for smoking in rooms or non-designated areas. Designated smoking rooms are available on request, subject to availability.
What accessibility features are available for guests with disabilities?
We offer specially equipped rooms with wider doorways, grab bars, and roll-in showers. Public areas are wheelchair accessible with ramps and elevators. Wheelchair rental is available free of charge. Visual alarm systems and braille signage are installed throughout the property. Please indicate any special requirements when booking.
Are pets allowed in the hotel?
Only service animals are permitted. Regular pets are not allowed in the hotel. Guide dogs must have proper documentation and be registered at check-in. A list of nearby pet boarding facilities can be provided by our concierge.
What security measures are in place?
24/7 security personnel and CCTV monitoring throughout the property. Key card access required for guest floors and facilities. In-room electronic safes are provided free of charge. Security escorts are available upon request for any area of the hotel or immediate vicinity.
